CURRICULUM

Module 1: October 7-8, 2009

• Community building, networking, goal setting
• Committing to the nobility of public service
• Emotional Intelligence: Understanding self, managing self, understanding others and managing relationships
• Providing high quality customer services in a demanding public sector environment – the manager's work in creating and sustaining organizational culture

Module 2: December 2-3, 2009

• Applying sytems thinking and poliitcal sensitivities to solve organizational problems
• Performance measurement: aligning processes and procedures with institutional goals
• Utilizing process re-engineering for productivity improvement

Module 3: February 10-11, 2010

• Complying with Laws Part I: Organizational functioning and transparency
• Applying ethical models to public policy decisions
• Honoring the community's voice
• Advanced communication and public relations in public environments

Module 4: April 14-15, 2010

• Building budgets and using financial information to make strategic decisions in the public arena
• Implementing effective human resource practices in a public sector context
• DevelopmentpPlanning

Module 5: June 9-10, 2010

• Complying with Laws Part II: Human resources/Labor laws
• Managing a Multi-Generational workforce
• Employing effective negotiation strategies in a public employee organization
• Business etiquette and interpersonal savvy

Module 6: August 11-12, 2010

• Understanding information systems and using technology strategically (Lab)
• Extraordinary leadership
• Course completion/Capstone project discussions

GRADUATION! September 2010

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THE CENTRE for Organization Effectiveness. Dedicated to Raising the Caliber of Leadership.

8950 Villa La Jolla Drive, Suite A204, La Jolla, CA 92037

858-534-9119

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