THE EXECUTIVE INSTITUTE – a three day, highly interactive leadership program for top-level public sector executives based on critical incident interviews with executives and a review of best practices in executive programs across the country. Session topics include: engagement skills; influencing skills; systems thinking; visionary leadership; building community partnerships; orchestrating change; the impact of values; life planning; a dialogue practice field on key public sector issues; and well-known guest speakers to discuss topics such as media strategies, competitive government, and technology.

THE MANAGEMENT ACADEMY - Eight days of thought-provoking, challenging discussions dedicated to creating a critical mass of leaders who begin to look more deeply at their responsibilities from an organization-wide perspective. The entire program is built around 17 organizational competencies expected of any future leader, including: decisiveness; risk-taking and innovation; political acumen; team orientation; accountability; adaptability and strategic agility; ethics; self-awareness; vision; etc. The key program components include learning modules, assessment instruments, application exercises and expert faculty. Business and community leaders are invited luncheon speakers.

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THE SUPERVISORS ACADEMY – Perfect for first and second line supervisors and those who also lead front-line employees. This Academy typically runs from five to seven days depending upon the organization’s needs. The focus is on supervisors’ changing roles and build your skill sets for team development, performance management, coaching and counseling, conflict resolution and communication, and managing diversity. The program is interactive, combining lecturettes and best practices models, group discussion, team activities, videos and critical thinking exercises.

THE FIELD SUPERVISORS ACADEMY - Develop the unique skills required of supervisors managing field operations. Eight half-day sessions cover customer perceptions; understanding the demographics of the community; managing employees who were peers; diversity issues in the workplace and the community; productivity measurement; team development; and the use of emerging technology.

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THE PROFESSIONAL ASSISTANTS ACADEMY – Available regionally or in-house, this Academy was developed based on input from executive secretaries, administrative assistants, clerical assistants, and chief executives in several organizations. The curriculum includes presentations and group activities on the following topics: the changing role of the professional assistant; understanding interpersonal style differences; creating a positive image; service orientation; organizational savvy; writing, proofing and editing lab; career management; communication skills; and conflict resolution skills. A motivational speaker on a topic of interest to the group is also part of The Professional Assistants Academy curriculum.

DIVERSITY EDUCATIONAL SESSIONS

Several distinct workshops are offered that explore core diversity issues: how to communicate and manage conflict across individual and group differences; how to manage personal patterns of behavior that exclude others; how to create inclusive patterns of behavior which contribute to a non-threatening, non-retaliatory work environment; how to recognize the value added to the workplace of individuals and groups who are different from each other.

Through the use of lecturettes, small and large group discussions, and experiential activities, the topics of prejudice and stereotyping are explored. Gender issues such as attraction, communication differences, harassment and sexism are directly addressed and discussed. Skill building in straight talk, dialogue and dealing with conflicts that arise out of a complex, diverse workplace is included. Exploring the issue of generational differences is a capstone discussion in these sessions.

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TAILORED ACADEMIES FOR CENTRE CLIENTS

THE CENTRE provides in-house academies on a request basis. These academies can be of any length. Typically, the content includes core curriculum found in the Management and Supervisors' Academies with the addition of specific organizational content unique to the client.

THE IN-HOUSE SUPERVISORS ACADEMY is a series of presentations by in-house experts in the areas of budget and finance, human resources, support services, labor relations and topical organizational themes/issues.

THE COMPETENCY INSTRUMENT

The 84-item questionnaire assesses a manager's current level of performance in the 17 competencies which have been judged critical to excellent performance at higher levels of leadership and management. The instrument is filled out by the manager, his/her boss, peers, and direct reports. The manager's self-ratings are compared, in a graphic form, to the combined rating of all others to create a picture of how this manager sees himself/herself compared to how others see him or her. This instrument was originally created by THE CENTRE in 1985, pilot tested for validity and statistically tested for reliability. The instrument was revised in 2001. The process is highly confidential.

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THE CENTRE for Organization Effectiveness. Dedicated to Raising the Caliber of Leadership.

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